Terms & Conditions

Check-In: 4:00 PM

Check-Out: 11:00 AM

Terms and Conditions

Cancelation Policies:

• Cancellations must be requested by 3:00 PM, Pacific Standard Time, 24 hours prior to the hotel reservation date of arrival, to avoid a penalty charge of 1 Room Night and taxes per room.
• If you need to change the date of your reservation mid-stay, you must inform us by 3:00 PM (Pacific Standard Time) TWO days before your check-out date or you will be charged a penalty charge of 1 Room Night and taxes per room.
• For group reservations, refer to the group's contract and policies.
• Please obtain a cancellation confirmation number when you cancel. Any no-shows without cancellation will be subject to one day's charge. 

  
Check-In & Late Check-In

• Guests must be 19 years or older to check in without a parent or legal guardian.
• Check-in time is between 4:00 PM and 10:00 PM.
• Office hours are 8am-10pm - guests must contact us directly if they will be arriving past 09:00 PM so that we can set up a late check-in.
• Credit cards will be preauthorized at 5pm on your check-in date. If the card is invalid or declined, your reservation will be cancelled.
• Upon check-in, guests must provide valid photo identification as well as a valid credit card.
• If you require an early check-in, please contact us on the day prior to your arrival and we will do our best to accommodate.
• Early check-ins are not guaranteed.
• If you are paying for someone else (employee, friends, and family) and won't be physically here during the check in, then please email us at [email protected] to request a credit card authorization form.
  
  

Check-Out

• Check-out time is by 11:00 AM. Late check out fee applies if you check out later than 11:00AM.
• When you check out, please leave your room key(s) either with our front desk agent, or in the drop box by our office front door.
• Failure to return keys after checking out is subject to a penalty of $15.00 cdn plus applicable taxes per key lost.
  
  

Occupancy & Extra Guests

• When making a reservation or checking in you must inform us how many guests will be staying.
• All room rates are based on double occupancy and every additional guest over the age of 12  will be charged $10.00 cdn per night plus applicable taxes.
• Rooms are subject to an occupancy limit of 2 adults per bed.
  
  

Smoking Policies

• Smoking is prohibited in all rooms, and a fine of $400.00 cdn will be applied if this policy is broken.
• Smoking is allowed in designated outdoor smoking areas of the motel.
  
  

Children Policies

• Children under the age of 12 stay for free in the same room as their parents.
• Children over the age of 12 are counted as adults, and are thus subject to adult occupancy limits and additional guest fees.
  
  

Pet Policies

• You must inform us when making a reservation (as well as at check-in) if you are travelling with a pet, as we have a limited number of pet friendly rooms.
• We charge an additional pet fee of $20.00 cdn/night per pet (two dogs maximum per room).
• We do not allow exotic animals, and we do not allow cats for any stay of three (3) or more nights.
• “Service animals” are free of charge with proper documentation.
• Pets are not allowed to stay overnight in a vehicle.
  
  

Rules you must follow to keep Villa Motel PET FRIENDLY!

• Pets must be declared at check-in.
• Don’t leave your dog alone in your room or car parked at the Motel.
• Don’t let your dog stay on beds, any bedding or other furniture.
• Please pick up after your dog.
  
  

Appliance Policies

• We ask that you do not charge power towels in your room or use outside cooking appliances during your stay with us.
  
  

Parking

• Free parking is available on site. 
• If you are driving a big rig, a bus, or are pulling a large trailer you will be assigned to park in a specific location.
  
  

Quiet Hour

• Starting at 11:00PM, quiet hour is in effect on the premises.
• In the event of a disturbance one warning will be given to reduce noise.